The Virtual Server Appliance 3 (VSA 3) ships in a lower "VM version" with generic virtual hardware to be compatible with as many hypervisors/environments as possible out of the box. This works perfect with great performance.
In case a customer requires the VSA 3 included and supported VMXNET3 driver some additional steps are necessary:
Offering professional support and excellent technical resources is very important to us. HELIOS partners offer first level support. Our goal is that every problem and question must be resolved.
Keep the installation always up to date. Install important updates, read technical information on various topics.
HELIOS solutions are often integrated into custom solutions. Here you will find advanced technical information.
All documentation is available online. We provide great overview and training videos which should help you getting started.