HELIOS Base UB64 User manual (Version 4.0.0)  

18 HELIOS Update Installer

18.1 About HELIOS updates

To keep your HELIOS software current, HELIOS Software GmbH offers the “Software Upgrade Service Agreement” option, which provides both product updates and upgrades.

Updates include bug fixes, 3rd party compatibility patches, and product enhancements, and are released on an on-going as-needed basis. Updates are available for download from the HELIOS Support website to authorized users.

HELIOS products include free updates (not version upgrades) for a 30 day period after purchase. Thereafter, updates are available to those who subscribe to the HELIOS Software Upgrade Service agreements (SE002/​SE003). Customers with Software Subscriptions agreements (SE005) are entitled to install the latest updates and upgrades.

Upgrades are major new product versions. They are available via download from the HELIOS media library. Upgrade notifications are automatically sent to customers with current Software Upgrade Service agreements, at no additional charge. Detailed information about these Software Upgrade Service agreements are available in the “Media Library” of the HELIOS Symphony customer portal, in the “Forms” section.

SE002 Software Upgrade Service Agreement

Product SE002 allows access to the HELIOS update download area on the internet, and it lets the customer receive product upgrades free of charge.


Software Upgrade Service agreements must be purchased together with the product purchase. Each HELIOS product requires a Software Upgrade Service agreement (e.g. Universal File Server and ImageServer will need a service agreement covering both products).

SE003 Cold spare option for SE002 agreements

SE003 allows switching to a backup server hardware. It is an option for the SE002 software upgrade service and includes additional backup for the base license and all its user expansions. Backup for optional HELIOS add-ons (e.g. ImageServer, PDF HandShake, PrintPreview) is covered, too. Separate standard software update service agreements for ImageServer, PDF HandShake, and PrintPreview are recommended.

For other products SE002 is sufficient because all add-on products are linked to the file server product and do not require cold spare licenses.


Customers not taking part in the upgrade service will only receive product updates (but not version upgrades) within 30 days after the software purchase. Customers can still upgrade their software when new major releases become available, by purchasing the upgrade to the latest version. HELIOS will inform all customers who do not have an upgrade service contract about fees for upgrading existing installations as soon as new releases become available.

Pricing information and the relevant application forms are available in the HELIOS Symphony customer portal (symphony.helios.de).

18.2 Using HELIOS Update Installer

To view a list of all HELIOS modules and their update levels, log on to HELIOS Admin as a user with “SysAdm” privileges, and select Versions on the Lists menu.


If you need information about a certain update or update level, please check the HELIOS CD or the HELIOS website: www.helios.de.

Alternatively, if the HELIOS services are already running on your server you can use the “uwhat” utility (see 8.22 “uwhat”) to get information about the current update level of the HELIOS modules. For example, the entry “afpsrv 6.0.0u1XYZ” indicates that the HELIOS update u1XYZ is already installed.

“uwhat” does not display updates in the way HELIOS Update Installer does. Thus, it is more reliable to use HELIOS Update Installer (options List Updates and List History) for precise information about the update level on your server. HELIOS Update Installer is described below.

Availability of updates

Authorized users can download new HELIOS updates from the HELIOS Update Server via HELIOS Update Installer. Check the support section on the HELIOS website for detailed update descriptions.

HELIOS Update Installer

To install updates, we strongly recommend using HELIOS Update Installer. The tool is able to find and install all updates that are required for a particular product and to check interdependencies of certain updates. The installer is easy to handle and can also be used to retrieve information about updates or to uninstall a particular update, if required.

HELIOS Update Installer – Main menu

Fig. 18.1: HELIOS Update Installer – Main menu


To start HELIOS Update Installer (Fig. 18.1), open a shell and enter the following command:

# cd /usr/local/helios 
# bin/hupd
Navigating within Update Installer

The items in the main menu can be selected by typing the first letter. E.g. typing “s” will highlight the Setup item.

For detailed information on navigating within HELIOS Update Installer read the instructions in 4.1.6 “Navigating within HELIOS Installer”. Operating HELIOS Update Installer is almost the same as operating HELIOS Installer.

The ESC key (Ctrl-X) always lets you return to the start-up window and the main menu.

HELIOS Update Installer offers eight different options in its main menu (Fig. 18.1):

The HELIOS Update Server settings allow you to define a download path, and enter serial numbers.


Note that HELIOS Update Installer does not automatically stop the HELIOS services, because this is usually not required. However, to avoid problems, we recommend to stop all printer queues before starting to install updates and to stop and restart the HELIOS services (commands “stop-helios” and “start-helios”, respectively) some time after the update installation to make the newly installed modules available. You must stop the HELIOS services before you select the Commit Updates option. Otherwise, serious problems can arise.


To install new updates, you should always open the “General setup” dialog first and check whether the update search path is correct (Fig. 18.2).

HELIOS Update Installer – General Setup

Fig. 18.2: HELIOS Update Installer – General Setup

If you have to replace the path entry, use the BACKSPACE key to delete the old one. You can enter several search paths at a time, in case you have different updates repositories. In Fig. 18.2, for example, we have defined two search paths which are separated by a “:”.

The “HELIOS Update Server Setup” dialog (Fig. 18.3) lets you specify a path (Download path) where the downloaded updates are saved. Additionally you are asked for the name of the HTTP Proxy server you want to use, and its port number. In the Serial Numbers section enter the product serial number or the code of each product for accessing the HELIOS Update Server.


“HELIOSDIR/​etc/​updates” should not be used for the Download path. It is solely under the control of HELIOS Update Installer. Use a separate directory for the update download area, e.g.: “HELIOSDIR/​download/​updates”. This directory can then be used at the same time for the Update search path (“General Setup” window).

If invalid (or no) serial numbers are entered, only the update descriptions can be downloaded, but not the updates themselves.

HELIOS Update Installer – HELIOS Update Server Setup

Fig. 18.3: HELIOS Update Installer – HELIOS Update Server Setup

Your current update level can optionally be entered in the Hide updates below field so that only newer updates are downloaded.


Do not specify a larger number because interdependencies need to be checked!

List Updates

The “List Updates” window lists all updates and indicates the state of each update. This means, you get information if an update is applied, already superseded or not installed. If you select an update from the list and press ENTER, HELIOS Update Installer will display the corresponding description:

The “List Updates” dialog

Fig. 18.4: The “List Updates” dialog

List History

The “List History” window (Fig. 18.5) reveals the product update history for the specified path.

HELIOS Update Installer – List History

Fig. 18.5: HELIOS Update Installer – List History

Download Updates

To download updates from the HELIOS Update Server via the Internet proceed as follows:


Select the Download Updates item from the main menu.

The “Download Status” window shows the progress of the update loading process (Fig. 18.6) and disappears automatically when the loading has been completed.

HELIOS Update Installer – Download Status

Fig. 18.6: HELIOS Update Installer – Download Status

At this point, update description files have been downloaded to the specified directory. Next, relevant updates for each product are displayed and can be selected for download.


In the “Download from the HELIOS Update Server” dialog (Fig. 18.7) select from the (Architecture) pop-up menu the required architecture.


In the Update-Description section select and mark the update for download according to the instructions given in Custom Update. You can mark more than one update at a time.

HELIOS Update Installer – Download from the HELIOS Update Server

Fig. 18.7: HELIOS Update Installer – Download from the HELIOS Update Server

As soon as the download is complete, an information box appears, which states the number of updates and the directory where they have been saved to.


HELIOS Update Installer uses the standard HTTP port (80) or, if configured, the proxy server port number for downloading updates from the server.

This information may be important if you set up a firewall on your system.

Express Update

The easiest way of installing these downloaded updates is to use the “Express Update” dialog (Fig. 18.8). The correct Install path is detected automatically by the HELIOS Update Installer. The installation will be performed automatically when you confirm with the Ok button.

HELIOS Update Installer – Express Update

Fig. 18.8: HELIOS Update Installer – Express Update

Custom Update

In contrast to the Express Update item you do not just select the Install path entry, but each single update you want to install (Fig. 18.9). The correct Install path is detected automatically by HELIOS Update Installer. However, it is possible to overwrite the path entry.


To obtain more information on the specific updates highlight an update in the Updates section and press ENTER. To mark an update for installation highlight it and use the following keys to select/deselect updates for installation or removal. See also the bottom line in Fig. 18.9:

  • + Select one item and move to the next

  • - Deselect one item and move to next

  • * Select all items

  • 0 Deselect all items

  • hsymSpacebar (Space Bar) Select/deselect one item

  • ! Select/deselect one item exclusively

As soon as the installation is complete, you will be notified that all updates have been successfully installed.

HELIOS Update Installer – Custom Update

Fig. 18.9: HELIOS Update Installer – Custom Update

Commit Updates

Commit Updates removes previous update versions. Make sure to issue “stop-helios” and “start-helios” before committing updates.


In the Updates section of the “Commit Update” dialog (Fig. 18.10) select and mark the update you wish to commit according to the instructions given in Custom Update. You can mark more than one update at a time.

After you have committed an update, there is no simple way, apart from reinstalling the product, to fall back to a previous version. An Information box appears stating that the committal has been successful.

HELIOS Update Installer – Commit Update

Fig. 18.10: HELIOS Update Installer – Commit Update

Remove Updates

Some updates change the behavior of certain product modules. To uninstall updates you do not want to work with, use the Remove Updates option. The respective dialog window is shown in Fig. 18.11. There may be interdependencies between several updates, i.e. certain updates cannot be removed as long as they are required by other updates that are still installed. The dialog window displays either all removable or all non-removable updates. Updates you have already committed can no longer be removed.

HELIOS Update Installer – Remove Update

Fig. 18.11: HELIOS Update Installer – Remove Update

See also the hands-on video:
HELIOS Update Installer – 4 easy steps

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HELIOS Manuals February 6, 2019