We received customer reports that a PDF export may lead to invisible files on a server volume.
An investigation shows that a 2nd PDF export while replacing a file lead to this issue if the “Hide dot files” option in the HELIOS Admin volume settings is enabled.
We recommend to disable the option to solve this issue.
Offering professional support and excellent technical resources is very important to us. HELIOS partners offer first level support. Our goal is that every problem and question must be resolved.
Keep the installation always up to date. Install important updates, read technical information on various topics.
HELIOS solutions are often integrated into custom solutions. Here you will find advanced technical information.
All documentation is available online. We provide great overview and training videos which should help you getting started.