HELIOS Tech Info #209

Resolved: Mac Finder QuickLook problem of locked files

The problem has been verified using macOS Sequoia, Sonoma and Ventura clients managing files on the server.

We had some customers reporting that working on server volumes, the Finder QuickLook (preview or icon view) keeps files busy so they cannot be overwritten or deleted.

After extensive HELIOS internal testing we had a chance to reproduce a situation when closed files on the server volume were still held open/busy by the macOS Finder. The problem could be proved using the HELIOS “locktable” tool. A volume eject was required to unlock these files.

We have clearly identified that this is an macOS client problem occuring with HELIOS and Apple servers. We have developed a workaround to overcome this reproducible problem.

The upcoming HELIOS update u1321 resolves this problem, it is available for HELIOS G8.

Customers with an active service agreement can download and install this update. Installations without service agreements must reactivate/backdate expired service agreements to be entitled for the update, contact the HELIOS partner for this.