Note: The following information applies only to HELIOS installations on Solaris x86 running in a supported virtualization environment.
The HELIOS UB2 Installer on CD025 does not reliably recognize if it is running in a virtualized Solaris x86 installation.
As a result, it could display a different machine ID compared to the machine ID displayed by the HELIOS UB+ installer from CD024.
If you recognized a different machine ID in UB2 compared to UB+, please proceed as follows:
# rm `cat /etc/HELIOSInstallPath`/var/run/lastmachid
The "machid" tool should now display the same machine ID as with UB+, and HELIOS license keys with this machine ID will work.
The HELIOS UB2 Installer on CD025 will continue to show the wrong machine ID, because we cannot update the software on the CD.
Offering professional support and excellent technical resources is very important to us. HELIOS partners offer first level support. Our goal is that every problem and question must be resolved.
Keep the installation always up to date. Install important updates, read technical information on various topics.
HELIOS solutions are often integrated into custom solutions. Here you will find advanced technical information.
All documentation is available online. We provide great overview and training videos which should help you getting started.