HELIOS server services (HELIOS G8 as well as the previous version HELIOS UB64) do not use any log4j and are therefore not affected by the log4j 2.x vulnerability.
Most HELIOS server services are written in the C programming language and are therefore not affected by Java library or runtime security problems.
Although WebShare Web Server is written in Java, log4j is not used by WebShare. With HELIOS G8 an external Java installation is not needed, so there is no risk of external Java installations introducing any security conflicts.
HELIOS recommends all customer to deploy the current HELIOS G8 release because previous versions are not supported anymore. In case of future emergency updates, these updates will only be delivered for HELIOS G8.
Offering professional support and excellent technical resources is very important to us. HELIOS partners offer first level support. Our goal is that every problem and question must be resolved.
Keep the installation always up to date. Install important updates, read technical information on various topics.
HELIOS solutions are often integrated into custom solutions. Here you will find advanced technical information.
All documentation is available online. We provide great overview and training videos which should help you getting started.