When a print-to-disk folder (e.g. “Create PDF” or “Print Preview”) is created directly onto the root of a HELIOS volume (e.g. “c:\data”), the print-to-disk queue creation overwrites the existing ACLs on the root volume folder, which results into major access problems because the root folder ACLs are inherited by the entire volume tree.
The simple workaround to avoid this problem is to always create a subfolder first, which will be specified when creating print-to-disk queues (e.g.: “c:\data\pdf-files”).
If this problem occurs, the easiest solution is a restore of the data volume from the backup.
Another option is to stop all services, rename the old volume (e.g. to “c:\data.sav”), create a new “c:\data“ volume using HELIOS Admin, which creates the proper ACLs, and then move the content of “c:\data.sav” into the new data folder. A volume and index rebuild is required after the data has been moved into the new data folder.
Consult a Windows Server administrator who understands ACLs and its relationship, to allow restoring ACLs.
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