Starting with SLES 12, SUSE no longer uses the traditional syslog format. Instead, the new “rsyslog” format with high-precision timestamps is used. This is currently not supported by HELIOS.
Making system messages readable for HELIOS services is important because:
To re-enable the traditional logging format, do the following:
kill -HUP `pidof rsyslogd`
All system messages written from now on will be readable for the HELIOS services.
Offering professional support and excellent technical resources is very important to us. HELIOS partners offer first level support. Our goal is that every problem and question must be resolved.
Keep the installation always up to date. Install important updates, read technical information on various topics.
HELIOS solutions are often integrated into custom solutions. Here you will find advanced technical information.
All documentation is available online. We provide great overview and training videos which should help you getting started.